Indequest provides professional geriatric nurse case manager services to families in need of an advocate for an elderly loved one’s needs.

Assessment and Education

  • Assess current situation and treatment plan, research available treatment options
  • Help explain current medical condition and treatment options so informed decisions about care can be made
  • Explain medications, disease management, and available community resources
  • Regularly communicate status and critical updates to designated family members, physicians and health insurance company

Direct Care Coordination 

  • Schedule physician appointments and medical testing and attend these appointments with the patient
  • Interpret and discuss physician recommendations and options
  • Coordinate second opinions and leverage contacts to gain appointments with specialists
  • Provide oversight for direct care givers in the home
  • Secure transportation to and from medical appointments
  • Coordinate home health care services and therapy visits
  • Give insight into independent and assisted living facilities and nursing homes
  • Procure all necessary home equipment
  • Arrange medical record transfers

Navigating The Health Care System

  • Identify what your insurance will and will not pay (i.e., wheel chair, ramps, safety rails, medications, etc.)
  • Optimize benefits with your medical insurance provider
  • Assist and follow up with claims submission process including securing necessary documentation
  • Negotiate with providers on your behalf