Indequest provides professional geriatric nurse case manager services to families in need of an advocate for an elderly loved one’s needs.
Assessment and Education
- Assess current situation and treatment plan, research available treatment options
- Help explain current medical condition and treatment options so informed decisions about care can be made
- Explain medications, disease management, and available community resources
- Regularly communicate status and critical updates to designated family members, physicians and health insurance company
Direct Care Coordination
- Schedule physician appointments and medical testing and attend these appointments with the patient
- Interpret and discuss physician recommendations and options
- Coordinate second opinions and leverage contacts to gain appointments with specialists
- Provide oversight for direct care givers in the home
- Secure transportation to and from medical appointments
- Coordinate home health care services and therapy visits
- Give insight into independent and assisted living facilities and nursing homes
- Procure all necessary home equipment
- Arrange medical record transfers
Navigating The Health Care System
- Identify what your insurance will and will not pay (i.e., wheel chair, ramps, safety rails, medications, etc.)
- Optimize benefits with your medical insurance provider
- Assist and follow up with claims submission process including securing necessary documentation
- Negotiate with providers on your behalf
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